Deposit and Withdraw Problem

1.How do I deposit?

Please log on to the management centre, in the "deposit" page, choose the deposit method, then complete the required information, follow the prompts step by step. Any further questions please refer to the Help Centre’s "How to deposit".

2.Deposits received any service charges?

Completely free of charge, the company will not collect any fees.

3.minimum deposit amount?

Minimum deposit: 50 MYR, or any equivalent currency.

4.I enter the card number. Passwords, etc., but not always successful, and why

Maybe because you have not subscribed to online banking, what you able to do is you can log into bank website, click on the "personal self-register online" to activate; or go directly to the bank officer. There may be other reasons, you can contact your bank via customer telephone inquiries.

5.Why do I recharge online, live game account not to the section?

Reload your funds will be the first fortune reload your account, please Reload after login the member centre, select the "indoor transfer" to transfer the funds to live casino account

6.Will my bank information was leaked?

For online payment, bank security is the primary consideration. Bank uses 128-bit SSL encryption technology and strict safety management system to ensure that customers receive the most comprehensive security protection. All customer transactions are in the banking platform.

7.the rules on withdrawals

I. Please log in member centre, in the "withdrawal" page, choose your withdrawal method and complete the withdrawal form.
II. Hvbet provides 7 x 24-hour withdrawals for all members.
III. After deposit, your total bet must be more than 100% of your deposit amount, or will be unable to apply for withdrawal, please make the deposit amount on demand.
IV. We provide 7 x 24-hour ATM service. For Maybank and CIMB bank, applicant can make withdrawal within 24 hours once the application is success. No transaction cost would be charged. For other banks, applicant can make withdrawal within 24 hours after the application is success. No transaction costs.
V. Withdrawal is limit to 1 times a day; the minimum withdrawal amount is 50 MYR or equivalent currencies, the cumulative withdrawal limit are up to 50,000.00 per day. All were done without a single source of traces of processing, ease of use.

8.withdrawals need to charge a fee it?

Completely free of charge, company will bear the related costs.

9.How to cancel the withdrawal?

You can cancel your withdrawal before application is proceed. It usually requires 10minutes for the system to return the amount to your account. If the system does not respond after ½ hour, please contact the online customer service immediately.